My experience with Trad’s was disappointing from beginning to end.When I signed up for service, I was not aware that I was entering into a 12-month contract. That requirement was never clearly explained to me during the sales process, and I only became aware of it after service had already begun.Throughout my time as a customer, I repeatedly raised concerns regarding the condition of my lawn, including root health, excessive thatch, spongy soil conditions, declining turf quality, and areas that continued to worsen despite treatment. These concerns resulted in multiple phone calls, service visits, and discussions with technicians, area managers, and company representatives.While the lawn’s appearance and color improved at times, the underlying health issues did not. I consistently communicated that the lawn felt weak and unstable when walked on and that I was concerned about the condition below the surface, which was also documented in notes from the area manager. I also repeatedly asked whether additional services, treatments, or corrective actions were available and made it clear that I was willing to pay for them if recommended.In an effort to help identify the underlying problem, I paid for independent soil testing at my own expense and provided those results to the company so they could better assess the root issues affecting the lawn. Despite my efforts to work collaboratively toward a solution, I do not believe my concerns were adequately addressed.Ultimately, the lawn continued to decline and has now failed to the point that a complete resod is required at an out-of-pocket cost of approximately $6,000.When I contacted Trad’s seeking some form of resolution, assistance, or accountability, and documented concerns, I was informed that the company would not provide any assistance regarding the renovation or replacement of the lawn.I understand that lawn health can be affected by factors outside of a lawn care company’s control. However, I hired a professional lawn care company because I expected expert guidance, proactive recommendations, and meaningful responses when ongoing concerns were repeatedly brought to their attention.Based on my experience, I was disappointed by the lack of accountability and unwillingness to work toward any reasonable resolution after the lawn failed. Potential customers should ensure they fully understand the contract terms and have clear expectations regarding what services and outcomes are covered before signing up.
Dani S
3 days ago
